Privacy & Data Protection

This Privacy Policy explains how BonanzaCity collects, uses, stores and protects information when you use our online casino and related services. We take user privacy seriously and handle personal information with care. This page also describes the choices available to you regarding your information.

Types of information we collect

The information we collect depends on how you use your account and services. It may include personal, technical and transactional data needed to operate the casino, assist with account security and process account activity.

Personal data

When you register, we collect details such as your full name, residence and email address, along with your selected account currency. We may also collect information you choose to share when contacting customer support. Identity verification is required before your first withdrawal, so we may request information or documents needed to verify your identity.

Technical data

When you visit the website, technical information may be collected, such as your device and browser type, IP address, general connection details and activity during your session. This information helps the website function, supports account security and helps us understand how the service is used.

Transactional data

We collect information about deposits, withdrawals and other account transactions, including transaction amounts, dates, status and payment method. We use this information to manage your account and handle payment activity. Payment providers may process payment details directly as part of a transaction.

How we use information

We use information to create and administer accounts, provide access to casino services, process transactions and complete identity checks. It may also be used to respond to support requests, protect accounts, detect suspicious activity, maintain the website and meet applicable operational requirements.

Data protection and storage

We use reasonable safeguards intended to protect personal information against unauthorised access, loss, misuse or alteration. Access to information is limited to purposes connected with operating and supporting the service. Information is stored only for as long as it is needed for those purposes or for applicable operational requirements. We do not state a fixed retention period in this policy.

Cookies and tracking technologies

Cookies and similar technologies may be used to support essential website functions, remember certain settings, maintain sessions and understand general website activity. You can manage cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

Information sharing and third parties

We may share information with service providers that help operate the website, process payments, verify identity, maintain security or provide customer support. These providers receive information relevant to their services. Information may also be shared when needed to protect accounts, respond to a valid request or address suspected misuse. We do not name individual providers in this policy.

Your privacy rights

You may request access to personal information associated with your account and ask us to correct inaccurate details or delete information where appropriate. You may also ask questions about how your information is used. Requests can be made through customer support using live chat or the online contact form. We may need to confirm your identity before responding, and some information may need to be retained for operational reasons.

Updates to this policy

We may update this Privacy Policy when our information practices change. The revised version will appear on this page. Please review it periodically to stay informed about how we handle your information.