BonanzaCity Casino Responsible Gambling
At BonanzaCity, we want play to remain a personal choice that fits comfortably around everyday life. We support player safety and controlled play with account tools for setting limits, taking a break or choosing self-exclusion. Check in with your habits regularly, and use these options whenever you need more control.
Our approach to player protection
Safer gambling means deciding in advance how much time and money you are comfortable spending, then sticking to those boundaries. Gambling should not be treated as a way to make money or solve financial difficulties. Bonanza City encourages players to make informed choices, take breaks and ask for support if play stops feeling manageable.
Account controls
Deposit limits
Use the deposit limit tool to set a boundary on how much you add to your account. Choose an amount that fits your personal budget, not money needed for bills, essentials or other commitments. If you are unsure what limit is appropriate, take time away before making a decision.
Loss limits
A loss limit can help you decide in advance how much you are prepared to lose. Set it before you start playing and do not try to recover losses by increasing your spending. If you reach your limit, stop and step away.
Time limits and account breaks
Session limits help you keep track of the time you spend playing. Set a boundary before you begin and take regular breaks to focus on other activities. Cooling-off periods are available when you need temporary time away from your account. Use a break to reflect on your habits without feeling pressured to return.
Self-exclusion
If a temporary break does not feel sufficient, you can choose self-exclusion for a definite or indefinite period. To request self-exclusion, contact customer support by email. Consider using this option promptly if you feel unable to keep to your own limits. Support is available through live chat, email and the online contact form.
Notice changes in your habits
It may be time to pause if you are spending more time or money than intended, repeatedly trying to win back losses, hiding your play from people close to you, or finding it difficult to stop. These signs are a reason to take a break and review your account controls. They are not a diagnosis; consider speaking with a qualified professional if you are concerned.
Tips for staying in control
- Decide on a time and spending limit before you play.
- Take breaks and avoid playing when upset, tired or under pressure.
- Keep gambling separate from essential expenses and never borrow to continue.
- Talk to someone you trust if your play is causing concern.
Getting support
If gambling is affecting your wellbeing, finances or relationships, consider contacting a qualified professional or a support organisation in your area. BonanzaCity support can help with account controls and self-exclusion requests, but professional support may be helpful for concerns beyond account access. Reaching out early can help you explore practical next steps.